Expired Marketplace Orders

When a Marketplace auction item is won, the item amount is pre-authorized for seven days. After seven days, the pre-authorization will expire. When the pre-authorization has expired, payment can still be attempted, but the funds are no longer guaranteed.

To capture payment for orders before the pre-authorization expires, you can

1. Mark the item as shipped.
2. Mark the item as picked up.
3. Click Capture Payment when viewing the order.

You will receive an email 48 hours before the pre-authorization of an order expires so you have time to address the problem and collect payment before the authorization expires.

Note: Payment can still be collected or captured after the 7-day pre-authorization expires, however, Stripe and Square will not guarantee the funds can be captured.