If your purchased item hasn’t arrived, the first thing to do is to reach out to the seller directly. They may have more information on shipping or potential delays. You can send them a message through your EstateSales.NET account under your Open Orders section.
If you don’t receive a response from the seller, you can contact EstateSales.NET’s support team for assistance. Provide them details about your order and any prior communications.
As a last option, if the seller remains unresponsive or the issue isn't resolved, reach out to your credit card provider to inquire about your options. They may be able to assist you with a refund depending on your card's policies. Be sure to keep records of all communications for reference.