Congratulations on winning your item! Here’s what to expect and what to do next:
Payment
After winning an item, payment will be processed automatically using the payment method on file. If there’s an issue with your payment (e.g., an expired card), you’ll receive a notification prompting you to update your information. Here’s what to do:
- Check your payment method: Ensure the credit card associated with your account is up-to-date.
- Update payment details: If necessary, update your payment information through your account settings.
Tip: If your payment isn't processed successfully, you'll have a limited time to update your information before the item may be canceled.
Receiving Confirmation
Once your payment is processed, you’ll receive a confirmation email with details about your purchase. This includes:
- The item you’ve won.
- Payment confirmation.
- Instructions on how to pick up or when the item is being shipped.
If you don’t receive the email, check your spam/junk folder or contact the seller through the platform.
Item Pickup or Shipping
The next step is to arrange for pickup or shipping, depending on what the seller has offered:
For Local Pickup:
- Review the pickup instructions provided by the seller.
- Make sure to pick up your item within the designated timeframe.
- Bring any necessary confirmation codes or identification to collect your item.
For Shipping:
- If shipping is available, the seller will handle the logistics.
- You may receive tracking information, depending on the seller's process.
- Confirm shipping details, including the estimated arrival time, within your accounts orders page.
What If There’s an Issue?
If you run into any issues with your item or need additional help:
- Contact the seller: You can reach out directly to the seller through EstateSales.NET’s messaging system.
- Refunds or Returns: Refunds or returns depend on the seller’s policies. If something is wrong with your item, review the seller’s return policy, and initiate contact if necessary.
Note: The platform does not process returns or cancellations directly, so be sure to review the seller's policies on returns.
Enjoy Your New Purchase!
Once your item is received, enjoy your new purchase! If you had a positive experience, consider messaging the seller with your feedback