Providing a Refund for a Marketplace Item

As independent entities, Marketplace sellers determine their own refund policies. If a buyer reaches out to EstateSales.NET and requests a refund for a Marketplace item, the buyer will be instructed to reach out directly to the seller.

How to Refund an Item

1. Search the item in View Orders: From your Account Home page, click on View Orders and search by the item or buyer name, order id, pickup code or tracking number.
2. Click Refund Order on the More Menu: The more menu is located in the lower right-hand corner of the item card.
3. Enter refund information: Choose between a full or partial refund, the refund amount, and leave notes for yourself or send a message to the buyer.
4. Click Refund Order.